13th August 2018

Privacy Policy

PRIVACY POLICY & GDPR
This Privacy Policy sets out your rights.

Who Are We? –
Pitman Windows Ltd are suppliers and installers of windows, doors and conservatories, based in Silton, Gillingham, Dorset. Our registered office is at: Silton Barn, Mill Lane, Silton, Gillingham, Dorset. SP8 5DF.

We collect personal data on you to process contracts for installations, invoicing, building control and insurance backed guarantees.

How Do We Collect Personal Data From You? –
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you make an order or when you inform us of any other matter.

What Type Of Data Do We Collect From You? –
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We also retain records of your queries and correspondence, in the event you contact us.

How Do We Use Your Data?
We use information about you in any of the following ways –
• To process orders that you have submitted to us;
• To provide you with products and services;
• To comply with our contractual obligations we have with you;
• To help us identify you and any accounts you hold with us;
• To enable us to review, develop and improve the website and services;
• To provide customer care, including responding to your requests if you contact us with a query;
• To administer accounts, process payments and keep track of billing and payments;
• To carry out statistical analysis;

Retention Period –
We will keep your personal data for the duration of the period you are a customer of Pitman Windows Ltd. We shall retain your data for as long as necessary to fulfil our obligations in providing you with a guarantee.

Third Parties –
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

• Information will be passed to Certass/Fensa for the purpose of supplying you with a building control certificate.
• Information will be passed to QA National Warranties for the purpose of providing you with an insurance backed guarantee certificate.

Your Rights –
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it.

Accessing & Updating Your Data –
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date. You have the right to access the information we hold about you. Please email your requests to us directly so that we can obtain this information for you.

Links To Other Sites –
Pitman Windows Ltd may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for their privacy policies.

Where We Store Your Personal Data –
The data we hold about you is stored on a server at the registered address. By providing your data to us, you agree to this storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.

Liability –
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions

May 2018